Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we strive for perfection in every bite, but we understand that issues may occasionally arise during transit or preparation. If your order arrives damaged or incorrect, please reach out to us within 24 hours of delivery for a full replacement or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the product and packaging immediately upon arrival to help us understand what went wrong.

• 2.
  Contact Our Team

  Email support@thecakery.com with your order number and photos within 24 hours of receiving your delivery.

• 3.
  Quality Review

  Our pastry chefs will review your request to determine if the issue was due to shipping mishandling or a production error.

• 4.
  Resolution

  Once approved, we will either rush a fresh replacement to your door or issue a full refund to your original payment method.